1. Our Policy
Elevate is a monthly membership providing access to exclusive content, resources, group meetings and a private community. Refund requests are assessed in accordance with this policy and your applicable consumer rights.
REFUND POLICY
OUR REFUND
POLICY.
We want you to be happy with your Elevate
membership. This page explains when
refunds are available and how to request one.
2. Change of Mind
If you change your mind, you can cancel your subscription to prevent future renewals. For UK online purchases, statutory cancellation rights may apply, including a 14-day cancellation period. Any lawful exceptions or deductions depend on the service supplied and the consent obtained at checkout.
3. Technical Issues
If a technical problem prevents you from accessing your membership, contact us so we can investigate and resolve it. Where a service is not provided as required by law, you may be entitled to an appropriate remedy, including a refund.
4. Duplicate Payments
If you are accidentally charged more than once for the same billing period, please contact us with the relevant transaction details. We will investigate and refund any verified duplicate payment.
5. Exceptional Circumstances
We may consider discretionary refund requests where exceptional circumstances arise. Please contact us with an explanation. This does not restrict your statutory rights or impose a deadline on claims you are legally entitled to make.
6. How to Request a Refund
Contact us through our contact page with the subject “Refund Request”. Include your name, the email address associated with your membership, the relevant payment date and a short explanation. We aim to respond within 48 hours.
Request a refund →7. Refund Processing
Approved refunds will normally be returned to the original payment method through Stripe. Once processed, refunds commonly take around 5–10 working days to appear, depending on your payment provider.
8. Contact Us
If you have questions about this Refund Policy or need assistance with a payment, please contact our team.
Contact Elevate →Last updated: 9 October 2026